They all look the same from a distance but show subtle differences when examined closely.
The same might be said of snow removal contractors. We may all look the same at first glance, (trucks, tractors, plows, etc.), until you take the time to find out a little more about what we do and how we do what we do;
and you should take that time.
The subtle (or sometimes extensive) differences in capabilities, commitment, and conscientiousness will have a significant impact on the performance on your property; and that performance can make you, the property/facility manager, look like a hero to your residents, tenants, and employees…or not.
Here are five important lines of questioning to help you ensure that you are hiring the contractor best suited to make you look like a hero.
Contract terms have many variations (per plow, per inch, lump sum, time & material, etc.). You need to have clear terms that suit your specific needs, with reliable pricing, and no surprises. While cost is always a factor when making contractor choices, the less obvious consequences of using a lower priced but ultimately incapable snow removal contractor can cost you much more than money if that contractor fails to perform during one of Chicago’s challenging winters. Additionally, if those less expensive contracts are peppered with “extra” charges, you can find yourself paying much more than you would have had you chosen a more comprehensive service provider.
Do you handle the snow removal work in-house with your own employees or do you need to rely on the help of outside subcontractors who may not offer the same level of commitment to the work?
Who are some of the customers you work with now that I can talk to about their experience with you?
How are your crews dispatched and monitored throughout an event?
Do you rely on media broadcasts, airport reports, your own production yard, or will you send a representative out to my property to assess conditions on the site prior to mobilization?
What is your reporting process to ensure that I will be kept informed of progress and problems throughout a weather event?
Who will be available to me for communication regarding issues and special needs?
What is your policy for repairing or resolving damage that occurs as a result of the snow removal efforts?
Taking the time now to find out a little more about the differences between contractors by asking these important questions will help to ensure that you are using the company best suited to satisfy your needs.
At ILT Vignocchi, we welcome your scrutiny; and if you become a customer, we will make you look like a hero.
Call or email us today and find out more about the ILT difference.