You rely on your snow removal vendor to make sure your roads, driveways, and parking lots are plowed; your sidewalks and entrances are clear; and your property is always safe and passable for your residents, guests, employees, and tenants. But in case you were wondering about the process that leads to making all of that happen, read on: PART 1 of 3: Understanding the snow removal contract. It all begins with the contractual agreement between the vendor and you, or your property management company, building owners, or HOA board members. Snow removal contracts are usually customized to meet the needs/specifications of the employees, tenants, or residents of the subject property, according to established budgetary considerations. (The financial parameters of the snow contract is a subject for a future post). But all snow removal contracts do have certain common elements. • The tolerance level (or trigger) determines the minimal amount of snow that must accumulate before plowing operations are to be initiated. The most typical is 2”, but 1” is not uncommon. Less common is a zero tolerance contract by which clearing is to be initiated after any snowfall. • The vendor’s arrival on site will usually depend on the timing of the storm. Daytime storms can create a need to keep main aisles, arteries, and entrances clear throughout the day until a more thorough clean up can be performed overnight. Evening storms offer a bit more flexibility on start time provided operations commence in time to have everything clean and passable by early morning, whenever possible. It is important to understand that plowing operations do not necessarily begin as soon as the trigger amount is on the ground. The start time for the clearing operation will depend on the expected total accumulation of the storm. If a given storm is forecasted to drop 3” – 4” of snow, ILT will likely wait for the storm to end before we commence our operations, then clear all of it in one push. However, if a storm is expected to drop more than that, we will likely do a clearing at 3”- 4” and repeat as often as needed to leave the property clean at the end of the event. • Deicing operations are not necessarily performed automatically after a plow event or an ice storm. Most of our customers put this decision in our hands, i.e. we are to use our discretion as to when and how much material should be applied to keep conditions safe. Others customers prefer to notify the vendor on a case by case basis when they would like them to apply deicing materials. • Operations such as return visits to clear drifting, checking for ice issues, cleaning up after Village plows, etc. are addressed specifically in the contract but are generally customized to the needs and budget of the property owner(s). Understanding ahead of time, the expectations set forth in the snow removal agreement between your property manager/building owner and your vendor can save lots of anxiety if you find yourself asking questions like: “Why are the snow removal crews not here yet?” “Why was no salt put down?” “The Village plowed my driveway/parking lot entrance closed, when will that be cleared?” Feel free to contact me directly with questions about your specific contract terms or contact our property manager/building owner. Kevin Block, Sales Manager @ ILT firstname.lastname@example.org Coming next time, PART 2: The process of mobilization; from forecast to flakes to finished.